Customer Services
At She Sells Sea Shells we aim to provide our customers with outstanding customer service. If you require any help or advice about any of our products, please contact us and we will be very happy to help. Equally, if you have any feedback, we would love to hear from you!
​
Can't find what you were looking for? Ask us through Live Chat!
Terms and conditions
-
When buying goods or services on the internet, you are entering a legally binding contract. We must receive payment in whole for the price of the goods that you order before your order can be accepted.
-
Refunds on returns are applicable to website / mail orders only. Purchases made directly at a fair or sale can be exchanged or a credit note issued.
-
All returns must be within 10 working days of receipt of the goods. Upon receipt of goods, in their original condition and if a website or mail order, a full refund will be made within 7 days. The customer is responsible for the cost of return delivery. We will only refund the cost of postage to return an item if you have been sent incorrect goods or they are faulty or damaged. The refund will be credited either through Paypal, a bank transfer (please provide bank details) or a cheque can be sent.
-
Orders will be dispatched within 21 days. Usually, however, we are able to dispatch within a week. However at certain times when working to maximum output we retain the right to delay delivery to a date convenient to us the Supplier.
-
Once an order for a product to be specifically made for a client is placed it is not possible to cancel this order.
-
Payment. Payment can be made through Paypal, bank transfer or cheque. Bank details will be sent out on request. Cheques should be made to Emily Nott-Bower.
-
The prices payable for goods that you order are as set out in our website. All of our prices are stated in UK Pounds (£) Sterling and you will be billed in this currency.
-
If you purchase from outside the UK, currency fluctuations and charges levied by your bank or card provider may make a difference to the amount billed on your credit/debit card.
-
For Insurance purposes we recommend postage by Special Delivery available through the Post Office. Returned pieces remain the property of the customer until signed for and received by us.
-
We will endeavor to supply all goods within the above Terms. All pieces are subject to availability. Due to the nature of the product and circumstances outside of our control it may not be possible to fulfill all orders.
Postage and delivery
DELIVERY OPTIONS
​
Once your order has been placed we aim to send it out on the same day, however, it can take up to three days to process your order – subject to payment authorisation and stock availability. If your goods are not currently available they will be dispatched as soon as they come into stock. If any item is sold out then we will advise you promptly and offer you an alternative.
​
UK DELIVERIES
​
Due to the retail value of our goods, most items cannot be posted out by standard First Class post.
We can offer our UK customers two methods of delivery:
​
STANDARD DELIVERY
Cost £4.32 – Royal Mail Second class signed for. Orders can be delivered within 2-3 working days from date of dispatch and require a signature.
Please Note: Delivery times are only applicable to mainland UK. Unfortunately it is not guaranteed to certain areas including; Northern Ireland, Republic of Ireland, Scottish Islands, Isle of Man, Channel Isles, Isle of Wight, the Scilly Isles and certain postcodes. If in doubt please contact us.
​
EXPRESS DELIVERY
Cost £6.95 – Royal Mail Next Day Special Delivery. Orders delivered within 1 working day from date of dispatch and will require a signature. If you are not available to receive the parcel, then Royal Mail will automatically redeliver on the next working day, or you can collect from your nearest postal depot.
If you require next day delivery by 1.00 pm please place your order the day before by 12 noon and call customer services on 01208 831303 to let us know.
We cannot deliver express parcels on a Saturday.
If your order is urgent please contact us at emily@ssssjewellery.co.uk with the date you need it for when you place your order and we’ll do everything we can to help get it out quickly.
​
EUROPE & REST OF THE WORLD DELIVERIES
​
EUROPE: £9.50 for Airsure Special Delivery 3-5 Working Days (dependent on the total weight of the items purchased)
​
REST OF THE WORLD: £9.50 for Airsure Special Delivery (Only to Limited Destinations) 5-7 Working Days (dependent on the total weight of the items purchased).
​
REST OF THE WORLD: £15 for International Special Delivery to All Other Destinations 5-10 Working Days (dependent on the total weight of the items purchased).
​
Orders can be tracked whilst in the UK, and all deliveries do require a signature.
If your country is not on the drop down list, then please email us for a delivery quote.
​
IMPORT DUTIES
​
If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We regret that we have no control over such charges and cannot predict them.
If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We regret that we have no control over such charges and cannot predict them.
Returns and exchanges
OUR RETURNS POLICY
If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition:
The item(s) must be returned within 14 days (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World) of the invoice date. Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
Delivery is not eligible for refund.
​
If you cancel your order within 7 days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage you paid, in accordance with the Distance Selling Regulations. If you paid for express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us.
​
If you cancel after the 7 days allowed under the Distance Selling Regulations or if you only cancel part of your order, we will not refund any postage charges.
​
All items must be returned in unused and saleable condition with original tags attached. We reserve the right to refuse items if they have been worn.
Please complete the Returns Form enclosed with your order as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.
The customer is responsible for the postage costs incurred when returning items. We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.
​
If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.
Any item purchased via telephone, mail order or internet must be returned directly to:
​
CUSTOMER RETURNS
She Sells Sea Shells
Wayside Cottage
Tregawne
Withiel
Nr Bodmin
Cornwall
UK
PL30 5NR
​
If we have an email address for you, we will contact you to let you know when we have received your returned parcel.
​
RETURN OF FAULTY OR INCORRECT ITEMS
If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.
Please return the item(s) following the steps below.
-
The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).
-
Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
-
All items must be returned in unused and saleable condition in its original packaging. We reserve the right to refuse items if they have been worn. Please note that we cannot refund or exchange earrings due to hygiene reasons.
-
Please complete the Returns Form enclosed with your order as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.
-
We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.
-
If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.
-
Any item purchased via telephone, mail order or internet must be returned directly to returnaddress: CUSTOMER RETURNS, She Sells Sea Shells,Wayside Cottage,Tregawne,Withiel,Nr Bodmin,Cornwall, UK, PL30 5NR
If we have an email address for you, we will contact you to let you know when we have received your returned parcel.
​
CANCELLATION OF AN ORDER
Cancellation Of An Order Prior To Dispatch Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.
​
If you have recently placed an order with us and wish to cancel it, please email us at emily@ssssjewellery.co.uk quoting your order reference no, the date the order was placed, your name and postcode. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day. As we start to process your order as soon as we receive it we are unable to change your order in most cases, however we do accept returns & exchanges as detailed in our returns policy above, if you find that your purchase is not quite right.
Payment
We accept all major debit and credit cards via Paypal who provide secure and convenient payment services. Your card details will never be stored or even seen by us. You can also pay by cheque, made payable to Emily Nott-Bower, but we do advise calling or emailing us first to avoid disappointment.
​
Please post cheques, together with your order information (product name, options) to:
​
She Sells Sea Shells,
Wayside Cottage,
Tregawne,
Withiel,
Nr Bodmin,
Cornwall,
Uk,
PL30 5NR
Our privacy policy
She Sells Sea Shells respects the privacy rights of its online visitors and recognizes the importance of protecting information provided by you?
​
We do not collect sensitive information about you except when you knowingly provide it. Any information that you do provide will be held and transmitted in a safe and confidential environment. We follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
​
This information may be used by She Sells Sea Shells for the following purposes:
-
To inform you about forthcoming events organized by or on behalf of She Sells Sea Shells.
-
To tell you about products, services and offers available at She Sells Sea Shells and provide you with updates and information about She Sells Sea Shells.
-
Communication between She Sells Sea Shells and yourself may be by post, email or phone.
-
By registering with She Sells Sea Shells you consent to She Sells Sea Shells using your information in this way.
-
To process your payment with Paypal and to deliver your goods.
-
​
Excepting Paypal and your chosen delivery service, we will not transfer, sell, or rent your personal information to any third party or use it for any purpose unrelated to your order of goods with us.
What Cookies does this site use and why?
​
Wix cookies
Our site is hosted on Wix platform which needs cookies in order to work properly. There are cookies for security, as well as debugging. Other cookies might be used for storing session parameters in case you need Live Chat, for instance.
​
PayPal cookies
Our checkout mechanism PayPal uses cookies. Some of these cookies are sessional and are required for the payment process to work and no longer have an effect once you have logged out of the site. Others remain on your internet browser once you have left the site. For information on how PayPal use cookies and on blocking, deleting or disabling cookies, please see the PayPal Privacy Policy.
​
If you agree and consent with our cookies policy and usage, just continue to use our website. However, if you disagree, you can disable cookies in your browser, instructions on how to do this can be found here: http://www.allaboutcookies.org/
Please note: disabling cookies will prevent the shopping cart and checkout functions from working properly.
